Terms of Service

1. Your Account

1.1. Account Creation: To access and use certain content on the Platform, you may be required to create an account with us ("Your Account").

1.2. Personal Use Only: Your Account is for your personal use only. You are prohibited from giving, lending, transferring, or otherwise permitting any other person to access or use your account.

1.3. User Identifiers: The user identifiers (such as user IDs) assigned by the Platform as part of our Services remain our property. We reserve the right to disable, recycle, and reuse these identifiers once your account is terminated or deactivated by either you or us for any reason.

1.4. Your Responsibilities: You are responsible for:

• 1.4.1. Safeguarding Information: Safeguarding the information associated with your account, including any passwords used to access your account and our Services.

• 1.4.2. Ensuring Compliance: Ensuring that all use of our Services under your account complies with these Terms.

1.5. Notification of Compromise: If you suspect or know that your account or password has been compromised, you must promptly notify us at support@yokuy.com. Unless we receive and confirm your notification regarding the compromise of your account and/or password, we will assume that the use of your account is by you.

1.6. Responsibility for Activities: You agree to be solely responsible for all activities that occur under your account, whether authorized or not.

1.7. Account Disablement: We reserve the right to disable your account at any time, including but not limited to situations where you fail to comply with any provision of these Terms, in accordance with our reasonable discretion. We may also disable your account if we believe your activity, at our discretion, may cause harm, damage, or infringe upon the rights of any third party, or violate any applicable laws or regulations.

2.User-Generated Content

2.1. Definition: User-generated content (UGC) is content that users contribute to an app, and which is visible to or accessible by at least a subset of the app's users.

2.2. Acknowledgment and Agreement: When you submit, upload, transmit, or display any data, information, media, or other content related to your use of our Services ("Your Content"), you acknowledge and agree that:

• 2.2.1. Ownership and Responsibility: You retain ownership of Your Content and remain responsible for it at all times.

• 2.2.2. Privacy Policy: Our use of Your Content is governed by our Privacy Policy.

• 2.2.3. License Grant: By posting, sharing, uploading, or otherwise making Your Content available on the Platform, you grant us and our affiliates a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use Your Content. This includes the right to create derivative works of Your Content for the following purposes: publicly displaying, publicly performing, promoting, developing, and improving our Services, including any services related to your submission and any future services we may offer. In using Your Content for these purposes, we and our affiliates may copy, store, process, adapt, modify, translate, execute, distribute, and publish Your Content, including distribution methods developed in the future, provided they are incorporated into the Services you use. We may share Your Content with third parties who help provide, promote, develop, and improve our Services. However, we will not sell Your Content to such third parties (other than our affiliates) for their own purposes (i.e., purposes unrelated to our Services).

• 2.2.4. Compliance and Content Integrity: You agree to comply with all instructions and terms when submitting Your Content. You are solely responsible for ensuring that:

o 2.2.4.1. Necessary Rights: You have the necessary rights to post, transmit, display, or otherwise make Your Content publicly available and grant us the rights outlined in these terms.

o 2.2.4.2. Non-Infringement: Your Content, and our use of Your Content as permitted under these terms, does not infringe or violate the rights of any third party or any applicable laws or regulations.

• 2.2.5. Warranty and Liability: You warrant that any content you submit complies with these requirements, and you agree to indemnify and hold us harmless for any breach of this warranty. This means you will be liable for any loss or damage resulting from a breach of this warranty.

• 2.2.6. Right to Edit or Remove Content: We reserve the right, at our sole discretion, to cut, crop, edit, or refuse to publish Your Content. We may also remove, block, or delete any content you submit if, in our discretion, Your Content does not comply with our content standards or violates these terms. Additionally, we have the right, but not the obligation, to remove or block any content (i) that we believe violates these terms, or (ii) in response to complaints from other users or third parties, with or without notice, and without liability to you. We recommend that you keep a backup of Your Content on your personal device(s) to ensure you have permanent access to it, as we do not guarantee the retention of Your Content.

• 2.2.7. No Guarantee of Content Quality: We do not guarantee the accuracy, integrity, appropriateness, or quality of any content, including Your Content. Under no circumstances will we be liable for any loss or damage arising from Your Content.

• 2.2.8. Disclosure of Identity: In certain situations, we may disclose your identity to any third party who claims that Your Content infringes on their intellectual property rights or privacy rights. Disclosure will occur only pursuant to a legally binding court order.

• 2.2.9. Non-Confidential and Non-Proprietary Content: Any content you submit will be considered non-confidential and non-proprietary. You must not post any content you consider confidential or proprietary. By submitting Your Content, you represent and warrant that you own the content or have obtained all necessary permissions, clearances, or authorizations from the content owner to submit it to the Services, transmit it to other third-party platforms, and/or use third-party content.

• 2.2.10. Viewing Content at Your Own Risk: You acknowledge that viewing content provided by others on the Services is at your own risk. The content on our Services is for general informational purposes only and is not intended to serve as professional advice. You should seek appropriate advice before taking any action based on the content on our Services.

• 2.2.11. No Endorsement of Third-Party Content: We make no representations, warranties, or guarantees, express or implied, that any content on the Platform (including Your Content) is accurate, complete, or up to date. Our Services may contain links to third-party websites or resources for your information, but we have no control over these external sites. The presence of such links does not imply our endorsement of the linked websites or the information obtained from them. We do not assume any responsibility for the content on third-party websites.

• 2.2.12. Pre-Screening and Content Monitoring: To the extent permitted by law, we do not assume any obligation to pre-screen, monitor, review, or edit content posted by you or other users on the Platform, including Your Content.

• 2.2.13. Waiver of Rights: By posting Your Content to or through the Services, you waive any rights to prior inspection or approval of any marketing or promotional materials related to Your Content. You also waive any rights of privacy, publicity, or any similar rights in connection with Your Content unless you apply privacy settings when posting. To the extent any moral rights are not transferable, you waive and agree never to assert any moral rights or support any action based on such rights in relation to Your Content.

3. Prohibited Activities

3.1. General: Unless otherwise required by applicable laws and regulations, we have no obligation to monitor User Content and are not responsible for monitoring inappropriate or illegal content or conduct by other users. However, we reserve the right, at our sole discretion, to monitor and/or record your interactions with the Services and other users (including voice chats, text communications) when you are using our services.

3.2. Prohibited Activities: You agree not to engage in any of the following prohibited activities in connection with or related to our services, or to allow anyone else to engage in such activities using your account:

• 3.2.1. Impersonation or Misrepresentation: Impersonate any person or misrepresent your affiliation with any individual or entity when registering an account (including creating a false account name or accessing another user's account), or using our services for communication, sharing, or posting any content or information.

• 3.2.2. Unauthorized Copying or Modification: Copy, modify, adapt, translate, reverse-engineer, disassemble, decompile unauthorized content to the fullest extent permitted by law, or create derivative works based on the services, including any document, form, file (or any part thereof), or attempt to identify any source code, algorithm, method, technology, or any derivative works contained in the Platform.

• 3.2.3. Spam or Unsolicited Communication: Send unsolicited or unauthorized spam (such as spam comments on our social media services), advertising, promotional materials, or any other commercial communications.

• 3.2.4. Commercial Use: Use our services for any commercial purpose or the benefit of any third party, except as expressly permitted by these terms or by us from time to time. This includes but is not limited to:

o 3.2.4.1. Publishing information about products or services you or any company you have a direct or indirect interest in provide.

o 3.2.4.2. Publishing products or services that compete with those offered by us or any company in which you have an interest.

o 3.2.4.3. Posting content in exchange for monetary or other compensation from a third party.

o 3.2.4.4. Publishing information about third-party suppliers' products or shipping availability, whether or not they compete with us.

o 3.2.4.5. Posting in any other misleading or deceptive manner.

• 3.2.5. Unreasonable Content: Submit, upload, transmit, or display any content via our services that is deemed unreasonable by us (whether publicly displayed or not, and whether directly or indirectly shown to other users).

• 3.2.6. Legal Violations: Violate any law or regulation, or engage in conduct that may violate any applicable law or regulation while using our services.

• 3.2.7. Harmful or Deceptive Behavior: Cause harm or damage to any person or property, engage in fraudulent, false, misleading, or deceptive activities, or harm or exploit any individual (adult or minor) in any manner, including through bullying, harassment, or threats of violence.

• 3.2.8. Discriminatory or Abusive Conduct: Hate, harass, abuse, racially or ethnically offend, defame, insult others (publicly or privately), threaten, profane, or make others feel repugnant.

• 3.2.9. Encouragement of Self-Harm: Promote or encourage self-harm in any form.

• 3.2.10. Intellectual Property Infringement: Infringe upon our rights or the rights of any third party, including intellectual property rights, confidentiality, privacy rights, or other contractual rights.

• 3.2.11. Offensive Content: Share pornographic, explicit, violent, or offensive content, or encourage such behavior.

• 3.2.12. Illegal Activities: Engage in illegal or potentially illegal activities or transactions, including the sale of illegal drugs, money laundering, gambling, or the distribution of gambling information.

• 3.2.13. Unauthorized Access or Modification: Use our intellectual property (such as trademarks, logos, proprietary information) or otherwise violate our intellectual property rights by designing any software or application to access our services, or attempting to bypass any security features or systems.

• 3.2.14. Automated Tools or Bots: Use automated bots, crawlers, data mining tools, or any similar tools, or attempt to artificially promote content using automated means.

• 3.2.15. Impersonating the Platform: Engage in any “frame,” “mirror,” or other technologies designed to simulate the appearance or functionality of our services.

• 3.2.16. Interference with Service Access: Interfere with or attempt to interfere with any user’s or third party’s access to our services.

• 3.2.17. Malicious Software: Deliberately distribute viruses, worms, Trojan horses, corrupted files, or other malicious code.

• 3.2.18. Privacy Violations: Use our services to share or publish personally identifiable information of others without their express consent.

• 3.2.19. Testing Service Vulnerabilities: Explore, test, or attempt to circumvent security functions, vulnerabilities, or systems in our services or those of other users.

• 3.2.20. Creating Multiple Accounts: Create multiple accounts for malicious or abusive purposes.

• 3.2.21. Encouraging Violations of These Terms: Engage in any activity that encourages others to violate these terms.

• 3.2.22. Objectionable Material: Publish or disseminate material that, at our sole discretion, is objectionable, or that may restrict or prevent others from using the services.

• 3.2.23. Misuse of Licensed Items: Use our intellectual property rights (such as trademarks, logos, service marks) in a manner that violates these terms or applicable laws.

• 3.2.24. Selling Platform Licenses: Sub-license, rent, lease, or sell Platform licenses.

• 3.2.25. Unauthorized Charges: Charge others directly or indirectly for accessing the Platform or services.

• 3.2.26. False Endorsement: Imply that we support or endorse any product, service, or content without our express consent.

• 3.2.27. Unauthorized Communications: Transmit unauthorized communications, including spam, through the use of licensed items.

• 3.2.28. Removing Proprietary Notices: Remove, obscure, or modify any copyright, trademark, or proprietary notices from the Platform.

• 3.2.29. Modification or Derivation of Licensed Items: Copy, adapt, modify, or create derivative works from the Licensed Items in any manner not expressly permitted by these terms.

• 3.2.30. Circumventing Platform Operations: Attempt to interfere or interfere with the lawful operations of the Platform.

• 3.2.31. Using Unauthorized Software: Use cheating, exploitation, or any unauthorized third-party software designed to interfere with the Platform.

• 3.2.32. Overburdening Platform Servers: Interfere with or overburden any server that supports the Platform.

• 3.2.33. Unauthorized Plug-ins: Develop plug-ins or external components that are not expressly allowed by us.

3.3. Right to Remove or Disable Access: We reserve the right to remove or disable access to any content at any time, for any reason, or without notice, at our sole discretion. Reasons for removal may include content deemed objectionable, in violation of these Terms or Community Guidelines, or otherwise harmful to our services or users.

3.4. Indemnification: You agree to defend, indemnify, and hold harmless us, our parents, subsidiaries, and affiliates, and their respective officers, directors, employees, agents, and consultants from all claims, liabilities, costs, damages, losses, and expenses (including, but not limited to, attorney's fees and expenses) arising out of any breach of these Terms by you (or any user of your account), including, but not limited to, any violation of your obligations, representations, or warranties.

4. Disclaimer of Warranties

4.1. Statutory Rights: Nothing in these terms shall affect your statutory consumer rights that cannot be waived or altered by agreement. You shall continue to exercise such rights as a consumer, irrespective of these terms.

4.2. "As Is" Basis: The services are provided "AS IS" and without any warranty or representation of any kind. Specifically, we make no representations or warranties, express or implied, and do not guarantee that:

• 4.2.1. The services will meet your particular requirements.

• 4.2.2. The services will be uninterrupted, timely, secure, or error-free.

• 4.2.3. Any information obtained through your use of the services will be accurate, reliable, or complete.

• 4.2.4. Any defects in the operation or functionality of the software provided as part of the services will be corrected.

4.3. No Other Warranties: Except as expressly stated in these terms, no other representations, warranties, or conditions (including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or conformity with description) shall apply to the services.

4.4. Right to Modify Services: We reserve the right to modify, suspend, withdraw, or limit access to all or any part of our platform at any time, without prior notice, for business or operational purposes.

5. Updates and Modifications to Software and Services

5.1. Update Deployment: We may, exercisable at our sole discretion, develop and distribute corrections, updates, upgrades, and new versions (collectively "Updates") for the Software and/or Services.

5.2. User Obligations: You hereby:

• 5.2.1. Authorization: Authorize us to deliver Updates to your device through automated or manual means.

• 5.2.2. Acknowledgment of Potential Issues: Acknowledge and agree that failure to install available Updates may result in:

o 5.2.2.1. Partial or complete loss of functionality as described in official specifications.

o 5.2.2.2. Degradation of Service performance below documented standards.

o 5.2.2.3. Cessation of operational capability.

5.3. Update Disclaimer: Notwithstanding the foregoing:

• 5.3.1. Availability: No representation is made regarding the availability of Updates for any particular Service.

• 5.3.2. Compatibility: Continued compatibility with your device hardware/operating system is not guaranteed.

5.4. Modification Rights: We expressly reserve the right to:

• 5.4.1. Functionality Changes: Alter or restrict Software/Service functionalities.

• 5.4.2. Support Termination: Terminate technical support for prior versions.

• 5.4.3. Access Disabling: Disable access to Services operating without the latest Updates.

• 5.4.4. Service Withdrawal: Withdraw Service availability without prior notification.

6. Payments, Fees, and Charges

6.1. Payment Processing: All payments conducted through the Platform (whether to Us or third parties) shall be subject to the following:

• 6.1.1. Compliance: Compliance with the terms of the relevant payment channels, including but not limited to anti-money laundering policies and geographical restrictions.

• 6.1.2. Limits and Verification: Acceptance of transaction limits and verification requirements imposed by payment service providers.

• 6.1.3. Exchange Rate Differentials: Assumption of exchange rate differentials arising from currency fluctuations.

6.2. Third-Party Payment Liability Exclusion: We expressly disclaim:

• 6.2.1. Malfunctions: Liability for malfunctions in third-party payment systems, including technical errors, fraudulent transactions, or settlement delays.

• 6.2.2. Disputes: Any obligation to intervene in disputes between users and third-party payees.

• 6.2.3. Warranties: Warranties regarding the legality or compliance of cross-border payments.

6.3. Cost Allocation: You shall bear sole responsibility for:

• 6.3.1. Transaction Fees: All transaction fees associated with Platform usage (including issuing bank fees).

• 6.3.2. Taxes and Levies: Statutory taxes and levies such as value-added taxes or digital service taxes in applicable jurisdictions.

• 6.3.3. Payment Failure Costs: Costs incurred due to payment failures resulting in fund immobilization.

6.4. Price Adjustment Mechanism: We reserve the right to:

• 6.4.1. Price Modification: Modify service pricing with fourteen (14) calendar days’ prior notice via platform announcement.

• 6.4.2. Differentiated Pricing: Implement differentiated pricing for regional services.

• 6.4.3. Tax Adjustments: Adjust tax-inclusive prices immediately in response to tax rate changes.

6.5. Virtual Goods Specific Provisions: Unless mandated by applicable laws:

• 6.5.1. No Rescission: Virtual goods and virtual currency (regardless of usage status) shall not be subject to the right to rescind the contract.

• 6.5.2. Account Suspension: Account suspension shall not affect the non-refundability of purchased virtual items.

• 6.5.3. Pricing Errors: Pricing errors shall not constitute binding contractual obligations.

7. Virtual Assets Terms

7.1. Ownership: All virtual goods, virtual currency, and related digital assets (collectively, "Virtual Assets") within the Platform are the exclusive intellectual property of the Licensor. No title or ownership interest in Virtual Assets is transferred to any user.

7.2. Limited Use License: Subject to these Terms, you are granted a non-exclusive, non-sublicensable, non-transferable, and revocable license to:

• 7.2.1. Access Virtual Assets.

• 7.2.2. Utilize Virtual Assets solely within the Platform.

• 7.2.3. Display Virtual Assets through authorized interfaces.

7.3. Acquisition: Virtual Assets may only be obtained through:

• 7.3.1. Direct purchase using Platform-approved payment methods.

• 7.3.2. Participation in authorized promotional activities.

• 7.3.3. Achievement of specified in-service milestones.

Virtual Assets are not legal tender, have no fiat currency equivalent, and cannot be transferred outside the Platform.

7.4. Prohibited Transactions: You agree not to:

• 7.4.1. Engage in peer-to-peer trading of Virtual Assets.

• 7.4.2. Facilitate gray market transactions of Virtual Assets.

• 7.4.3. Exploit system vulnerabilities to duplicate Virtual Assets.

• 7.4.4. Use Virtual Assets as collateral.

7.5. Account Termination: Upon account termination (whether voluntary or involuntary):

• 7.5.1. All Virtual Asset licenses immediately expire.

• 7.5.2. No refunds or compensation for Virtual Assets will be provided.

• 7.5.3. Transaction records may be deleted.

• 7.5.4. We have no obligation to assist with data migration.

You may delete your account at any time. Upon account deletion, all Virtual Currency in your account will be immediately forfeited, and no refunds will be provided for any unused Virtual Currency. We recommend using your Virtual Currency before initiating account deletion.

7.6. Fraud Prevention and Security: We reserve the right to:

• 7.6.1. Invalidate Virtual Assets obtained through unauthorized means.

• 7.6.2. Impose account sanctions for marketplace manipulation.

• 7.6.3. Disable Virtual Assets suspected of facilitating illegal activities.

• 7.6.4. Cooperate with law enforcement.

7.7. Platform Management and Modification: We may:

• 7.7.1. Modify Virtual Assets' attributes without notice.

• 7.7.2. Remove Virtual Assets deemed inappropriate.

• 7.7.3. Discontinue Virtual Asset systems.

All sales of Virtual Items are final. You acknowledge that you do not own the Virtual Items; they are provided for your enjoyment of our services.

7.8. Virtual Items and Subscription Services: Virtual Items and subscription services must be purchased through officially approved channels, such as the App Store or Google Play.

7.9. Prohibited Activities: Account sharing, private transactions, and prohibited proxy recharging (including purchasing Virtual Currency through unofficial channels or entrusting accounts to third parties for recharging) are strictly prohibited. These activities disrupt the Platform's normal operation, compromise user accounts and personal information, and often involve scams leading to financial loss. Prohibited proxy recharging includes, but is not limited to:

• 7.9.1. Purchasing and recharging from unofficial third-party platforms.

• 7.9.2. Private transactions with third parties.

• 7.9.3. Providing user accounts to third parties for login and recharging.

• 7.9.4. Malicious refunds after recharging.

We will take action against these violations, including but not limited to:

• 7.9.5. Revoking all Virtual Currency and purchased items associated with the unauthorized activity.

• 7.9.6. Freezing all remaining Virtual Items in the account pending resolution.

• 7.9.7. Temporarily or permanently banning the account.

We are not liable for any losses or damages resulting from unofficial proxy recharging, malicious refunds, or unauthorized account transactions.

7.10. Reporting Violations: To report issues with Virtual Items or suspected violations (such as proxy recharging, malicious refunds, or unauthorized account transactions), please use the in-app feedback feature or contact us at support@yokuy.com.

8. Intellectual Property Rights

8.1. Ownership Retention: All intellectual property rights in the Platform, including but not limited to:

• 8.1.1. Copyrights: Copyrights in source code, object code, and user interfaces.

• 8.1.2. Patents: Patents covering operational methodologies.

• 8.1.3. Trade Secrets: Trade secrets embodied in algorithms.

• 8.1.4. Derivative Works: Derivative works created through Updates.

shall remain the exclusive property of Licensor and/or its affiliates. No implied licenses are granted beyond express terms herein.

8.2. Usage Restrictions: You covenant not to:

• 8.2.1. Reverse Engineering: Reverse engineer, decompile, or disassemble any software component.

• 8.2.2. Proprietary Notices: Remove proprietary notices or tamper with digital rights management systems.

• 8.2.3. Domain Names: Register domain names confusingly similar to our trademarks.

• 8.2.4. Brand Elements: Utilize brand elements in metatags/keywords for search engine optimization.

8.3. User-Generated Content: By submitting content to the Platform, You:

• 8.3.1. Warrant Rights: Warrant ownership of all necessary rights.

• 8.3.2. Grant License: Grant us a perpetual, royalty-free license to use, modify, and sublicense such content.

• 8.3.3. Indemnify Us: Indemnify us against third-party infringement claims arising from Your submissions.

8.4. Trademark Protocols: Use of our registered trademarks (listed in Schedule 3) requires prior written authorization, except for:

• 8.4.1. Nominative References: Nominative references in academic publications.

• 8.4.2. Legal Disclosures: Legally mandated disclosures.

• 8.4.3. Parody/Satire: Parody/satire protected under fair use doctrines.

8.5. Infringement Management: We may, exercisable at our discretion:

• 8.5.1. Technological Measures: Implement technological measures to prevent unauthorized access.

• 8.5.2. Account Termination: Terminate repeat infringers' accounts under DMCA-style "three-strike" policies.

• 8.5.3. Information Disclosure: Disclose infringer information to rights holders pursuant to court orders.

• 8.5.4. Injunctive Relief: Seek injunctive relief and statutory damages for trademark counterfeiting.

8.6. Feedback Mechanism: Unsolicited suggestions regarding the Platform shall be deemed:

• 8.6.1. Non-Confidential: Non-confidential information.

• 8.6.2. Unrestricted Use: Subject to unrestricted commercial utilization.

• 8.6.3. Irrevocable Assignment: Irrevocably assigned without attribution requirements.

9. Third-Party Software, Content, and Services

9.1. Third-Party Content: When using our Platform or Services, you may have access to content from various sources, including content posted by you and/or other users, content provided by third-party providers, content displayed in advertisements prepared by third parties, or any other third-party content made available or accessible (collectively referred to as "Third-Party Content"). We do not assume responsibility for, nor do we provide support or guarantees regarding the legality, accuracy, reliability, or completeness of any Third-Party Content submitted, transmitted, displayed, or linked through our Platform, Services, or by our advertisers. You acknowledge and agree that, by using our Platform or Services, you may be exposed to content that is inaccurate, misleading, defamatory, offensive, or illegal. Any reliance on or use of our Platform, Services, or any content accessible through our Platform or Services is solely at your own risk. Your use of our Platform or Services does not grant you any rights to access or use content related to your use of the Platform or Services.

9.2. Third-Party Services: We do not guarantee the quality, reliability, or suitability of any third-party services provided, advertised, or linked through our Platform or Services, and we assume no responsibility for your use of, or relationship with, any such third-party services. If you access third-party services through our Platform or Services, you agree to comply with any terms and conditions applicable to those services.

9.3. Additional Terms: From time to time, third-party content and services may be made available to you through our Platform or Services, which may be subject to additional terms, including those imposed by the relevant third-party providers. In such cases, you agree to comply with any additional terms and conditions related to such third-party content and services as communicated to you.

9.4. Review and Removal: While we may review (but are not obligated to review) third-party content or services provided through our Platform or Services to determine whether they comply with our policies, applicable laws, and regulations, or whether they are objectionable, we reserve the right to remove or refuse to provide or link to certain content or third-party services if they infringe intellectual property rights, are obscene, defamatory, abusive, infringe any rights, or pose a risk to the security or performance of our Platform or Services.

9.5. Disclaimer: Notwithstanding the foregoing, we do not assume any responsibility for, nor do we endorse, support, or guarantee the quality, reliability, or suitability of any content, software, plug-ins, tools, or data provided by third parties in connection with the use of our Platform or Services. Any reliance on or use of such third-party content, software, tools, plug-ins, or data is at your own risk. You must comply with any additional terms that apply to third-party content, software, tools, plug-ins, and data.

10. Termination

10.1. Suspension or Termination: We reserve the right to temporarily or permanently suspend or terminate your user account, or restrict your access to some or all of the services, with or without prior notice to you, under the following circumstances:

• 10.1.1. Violation of Terms: We reasonably believe that you have violated these terms, or that you are likely to violate these terms, including any related agreements, policies, guidelines, or applicable laws and regulations.

• 10.1.2. Harm to Services or Third Parties: Your activities, in our sole discretion, may cause harm to us, our services, or third-party rights (including intellectual property rights).

• 10.1.3. Legal Requirements: We are required to respond to requests from law enforcement or other government agencies under applicable legal procedures.

• 10.1.4. Technical or Security Issues: There are unforeseen technical or security issues that affect our services.

• 10.1.5. Account Inactivity: Your account has been inactive for an extended period.

10.2. Notification of Permanent Closure: If we decide to permanently close or terminate your user account, we will notify you in advance, providing you with an opportunity to access and save your information and content, unless we have reasonable grounds to believe that continued access to your account could harm us, our services, or violate legal requirements imposed by law enforcement or government agencies, or infringe third-party rights.

10.3. Access Restriction: Depending on your legal rights, if your account is temporarily or permanently suspended or terminated, your access to your username, password, and any associated content or information may be restricted or terminated. As we do not guarantee the permanent availability of your content, we recommend that you back up any content you wish to retain.

11. Your Legal Rights

Nothing in these terms shall override your mandatory rights under applicable laws and regulations. In the event of any conflict between these terms and your mandatory rights, the latter shall take precedence.

12. General

12.1. No Unstated Claims: You agree that no claim shall be made against us for any statement not expressly provided for in these terms.

12.2. Severability: The invalidity or unenforceability of any provision (or part of a provision) of these terms shall not affect the validity or enforceability of any other provisions (or the remainder of such provision).

12.3. Amendment of Terms: If a court determines that we are unable to enforce any part of these terms as written, we may, to the extent permitted by applicable laws and regulations, amend such terms with similar provisions without altering the remaining provisions of these terms.

12.4. No Waiver: No delay or failure in enforcing any provision of these terms shall be construed as a waiver of any right under that provision.

12.5. Survival of Obligations: Any rights and obligations under these terms shall, by their nature, survive and remain in effect, including but not limited to any obligations related to liability or indemnification (if any), which shall survive the termination or expiration of these terms.

12.6. Third-Party Enforcement: No party other than you and us (subject to applicable laws and regulations) has the right to enforce these terms against any party, and you may not delegate, assign, or transfer these terms, or any rights or obligations hereunder, without our prior written consent. We reserve the right to assign, transfer, or subcontract these terms, or any part of our rights and obligations hereunder, without your prior consent or notice. You acknowledge and agree that under no circumstances shall our partners or affiliates assume any liability under these terms.

12.7. Entire Agreement: These Terms constitute the entire legal agreement between you and us and govern your use of the Services, superseding any prior agreements between you and us with respect to the Services.

12.8. Security: We do not guarantee that our Services will be secure or free from bugs, viruses, or other harmful components. You are solely responsible for configuring your information technology, computer programs, and Platform to access our Services, and you should use your own virus protection software.

13. Community Guidelines

The Hand Community Guidelines, which we update periodically, serve as an important code of conduct to ensure a safe and friendly environment. Violation of these guidelines may result in the removal of your account and/or content. In addition, users must also comply with their local laws. We reserve the right to monitor and report content to authorities, as permitted by applicable law.

Our Terms of Service guidelines are designed to foster trust, respect, and a positive environment for all members of the community. We trust all users to respect the community and help keep Hand harmonious and welcoming for everyone.

Hand is strictly NOT the place to post, share, or promote any of the following content:

13.1. Harmful or Dangerous Content

By using Hand, you are joining a global community. Do not post or share content that could harm other users or encourage them to harm themselves—whether through physical, emotional, financial, or legal harm.

• 13.1.1. Terrorist and Criminal Organizations: Terrorist organizations and any other criminal organizations are strictly prohibited from using Hand. DO NOT use Hand to promote or support these organizations or individuals.

• 13.1.2. Dangerous Acts and Self-Injury: DO NOT post, share, or send any content that depicts dangerous acts, self-injury, or suicide, nor provide any content that encourages others to engage in such activities.

• 13.1.3. Eating Disorders: DO NOT post, share, or send any content that depicts, promotes, encourages, or provides instructions for eating disorders.

• 13.1.4. Intimidation and Threats: DO NOT intimidate or threaten other people, including threats of physical harm against specific individuals.

• 13.1.5. Regulated Goods: DO NOT use Hand to sell or encourage the use of weapons, bombs, drugs, or any other regulated goods prohibited by local laws.

• 13.1.6. Online Gambling and Financial Schemes: DO NOT use Hand to encourage or promote online gambling or other financial schemes.

• 13.1.7. Illegal Activities: DO NOT post, share, or send any content related to illegal activities.

13.2. Graphic or Shocking Content

Hand is not the place for graphic, violent, shocking, or sensational content. If you wouldn’t show this content to your parents or children, please do not post it here.

• 13.2.1. Violent and Shocking Content: DO NOT post, share, or send any violent, graphic, shocking, or sensational content, nor provide any content that incites others to commit acts of violence.

13.3. Discrimination or Hate Speech

Hand is an inclusive community. It is not acceptable to attack or incite violence against other users.

• 13.3.1. Hate Speech: DO NOT post, share, or send any content that incites hatred against a group of people based on their race, ethnicity, religion, nationality, culture, disability, sexual orientation, gender, gender identity, age, or any other form of discrimination.

• 13.3.2. Hostile Content: DO NOT post, share, or send content that may trigger hostility, including trolling or provocative remarks.

13.4. Nudity or Sexual Activity

Hand’s community is not the place for sexually explicit content or content intended for sexual gratification. If it isn’t something suitable to be done or shown in public view, don’t post it.

• 13.4.1. Sexual Assault and Abuse: Hand strictly prohibits any content that contains, promotes, or encourages sexual assault, sexual abuse, sexual exploitation, or sexual violence. DO NOT post any such content.

• 13.4.2. Explicit Content and Nudity: DO NOT post, share, or send explicit content, sexual content, or nudity.

• 13.4.3. Sex Trade: DO NOT provide content related to prostitution, solicitation, or any other types of sex trade.

13.5. Child Endangerment

We prohibit users from creating, uploading, or distributing content that facilitates the exploitation or abuse of children. If we become aware of content that sexually exploits, targets, or endangers children, we may report cases to law enforcement and cooperate with them as necessary.

• 13.5.1. Inappropriate Interaction with Children: DO NOT post, share, or send any inappropriate interaction targeted at a child (e.g., groping or caressing).

• 13.5.2. Child Sexual Abuse Material: DO NOT post, share, or send any content that sexualizes minors (e.g., imagery that depicts, encourages, or promotes the sexual abuse of children or the portrayal of children in a manner that could lead to their sexual exploitation).

• 13.5.3. Sextortion: Hand strictly prohibits any sextortion (e.g., threatening or blackmailing a child by using real or alleged access to a child’s intimate images).

• 13.5.4. Child Trafficking: Hand strictly prohibits the trafficking of children (e.g., advertising or soliciting children for commercial sexual exploitation).

• 13.5.5. Child Grooming: Hand strictly prohibits child grooming (e.g., befriending a child online to facilitate, either online or offline, sexual contact and/or exchanging sexual imagery with the child).

• 13.5.6. Harassment of Underage Users: DO NOT use public posts or private messages to harass underage users.

• 13.5.7. Age Restriction: DO NOT use the app if you are under 13, or the minimum age for your country or region if designated differently in the Privacy Policy and Terms of Service.

13.6. Harassment or Cyberbullying

We work hard to promote a positive environment and an abuse-free experience for our users. Please keep your interactions civil and treat all users with respect.

• 13.6.1. Harassment: DO NOT use public posts and/or private messages to harass other people.

• 13.6.2. Disclosure of Personal Information: DO NOT disclose others’ personally identifiable information, such as address, phone number, email address, ID number, or credit card number.

• 13.6.3. Degrading and Humiliating Content: DO NOT deliberately degrade, humiliate, defame, or bully other people, nor encourage others to do so.

13.7. Impersonation, Spam, Scams, or Other Misleading Content:

Our community values high-quality, engaging content. Content that is spammy, fake, fraudulent, or misleading is prohibited and will be removed.

• 13.7.1. Impersonation: DO NOT impersonate another person or organization by creating fake identities, confusing others into believing your relationship with another person or organization is something it is not, or post misleading content to make money.

• 13.7.2. Artificial Traffic: DO NOT create artificial traffic by any means, such as trading comments, hiring others or being hired to write comments, sharing repetitive content, sending chain letters, and using deceptive information to encourage views, likes, or comments.

• 13.7.3. Harmful Activities: DO NOT post any content, or conduct any activity, that harms members of our community. This includes defrauding users, phishing schemes, and deceptive practices.

13.8. Intellectual Property

Hand is a platform for unique and original creativity and expression.

• 13.8.1. Intellectual Property Infringement: DO NOT post, share, or send any content that violates someone else’s copyrights, trademarks, or other intellectual property rights.

13.9. Other Malicious Activity

In addition to the content and behavior outlined above, our policies prohibit activity that undermines Hand’s services or damages Hand's legitimate interests.

• 13.9.1. Interference with Hand's Operation: DO NOT interfere with Hand’s daily operation, hack its website or associated networks, or bypass its measures to restrict users’ access.

• 13.9.2. Malicious Files: DO NOT distribute files that contain viruses, trojans, worms, logic bombs, or other malicious or harmful material.

• 13.9.3. Reverse Engineering and Derivative Works: DO NOT modify, adapt, translate, reverse engineer, disassemble, decompile, or create any derivative products based on Hand, including any files, tables, or documentation, nor attempt to regenerate any source code, algorithms, methods, or techniques embodied in Hand.

• 13.9.4. Automated Information Collection: DO NOT use automated scripts to collect information from Hand.

• 13.9.5. Impersonating Hand Officials: DO NOT pretend to be Hand officials to trick users into making fake charges, etc.

• 13.9.6. Exploiting Bugs: DO NOT use bugs to implement behaviors that benefit, damage the game environment, or adversely affect other players.

• 13.9.7. Unauthorized Virtual Currency and Subscription Services: DO NOT purchase or obtain virtual currency and subscription services through channels not officially authorized by Hand.

• 13.9.8. Unauthorized Transactions: DO NOT conduct account, virtual currency, or gift transactions with others without authorization.

• 13.9.9. Malicious Refunds: DO NOT maliciously apply for a refund after recharging and using virtual currency and subscription services, which may cause losses to the platform.

• 13.9.10. Circumventing Platform Rules: DO NOT try to make illegal profits or harm the interests of the platform by circumventing the platform rules.

• 13.9.11. Harming or Misleading Users: Any activity that harms, defrauds, or misleads other users or damages the community will be considered a violation of our Community Guidelines and may result in the removal of your content and/or account.

Thank you for being wonderful community members and doing your part to maintain a safe and enjoyable space for all users. If you see any content that you believe violates the Terms of Service and/or the Community Guidelines, please report it in the Hand APP so we can review and take appropriate action. If you have further concerns, please contact support@yokuy.com.

14. Mobile Applications Terms

These terms govern your use of the Platform through application stores. The following supplemental terms apply depending on the application store from which you obtained the Platform.

14.1. Apple App Store Terms

To the extent permitted by applicable law, the following supplementary terms apply when accessing the Platform through a device manufactured by Apple Inc. ("Apple"):

• 14.1.1. No Apple Warranty: Apple is not a party to these terms with you.

• 14.1.2. License Grant: The license granted to you under these Terms is limited to a personal, limited, non-exclusive, and non-transferable right to install the Platform on Apple-authorized devices that you own or control, for personal and non-commercial use, and is subject to the usage rules set forth in the Apple App Store Terms of Service.

• 14.1.3. No Apple Support: Apple is not responsible for the Platform or its content, nor is it liable for any maintenance or support services related to the Platform.

• 14.1.4. Refund (if applicable): If the Platform fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Platform to you (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligations with respect to the Platform.

• 14.1.5. No Apple Liability for Claims: Apple is not responsible for addressing any claims brought by you or any third party concerning the Platform or your possession and/or use of the Platform, including but not limited to: product liability claims; any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection or similar laws and regulations.

• 14.1.6. No Apple Responsibility for IP Infringement: If any third party claims that the Platform or your possession and/or use of the Platform infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defense, settlement, or discharge of any such intellectual property infringement claim.

• 14.1.7. Warranty of Non-Embargoed Status: You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and you are not listed on any U.S. Government list of prohibited or restricted parties.

• 14.1.8. Third-Party Beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

• 14.1.9. Family Sharing: The Platform explicitly permits multiple users to use the Platform through Family Sharing or any similar functionality offered by Apple.

• 14.1.10. Service Region Restrictions: The Apple App Store is not available in the following regions: Japan, South Korea, Mainland China, Hong Kong, and Taiwan.

14.2. Google Play Terms

By downloading the Platform from Google Play (or its successor) operated by Google Inc. or one of its affiliates (“Google”), you expressly acknowledge and agree that:

• 14.2.1. Applicable Terms: Your use of the Platform downloaded from Google Play is governed by the Google Play Terms of Service and the Google Play Business and Program Policies, or any other terms that Google designates as the default end-user license terms for Google Play (collectively, the “Google Play Terms”); and the other terms and conditions in these Terms.

• 14.2.2. No Google Responsibility: Google has no responsibility or obligation with respect to the compliance or non-compliance of the Platform or you (or any other user) with these Terms or the Google Play Terms.

• 14.2.3. Service Region Restrictions: Google Play is not available in the following regions: Japan, South Korea, Brazil, Vietnam, Mainland China, Hong Kong, and Taiwan.

Privacy Policy

Introduction

We are committed to protecting the personal information and privacy of all our users in compliance with applicable privacy laws worldwide.

To provide you with more accurate and personalized services, as well as a more secure online environment, we have established principles governing the collection, use, disclosure, storage, and protection of your personal information. These principles are based on international and relevant local laws, regulations, and technical standards, and further define your rights regarding your personal information.

This policy pertains to your use of our Platform or Services. When you download, install, access, browse, register, log in to, or use our Platform or Services (hereinafter collectively referred to as "using our Platform or Services"), we will process and protect your personal information in accordance with this policy. We have endeavored to explain the technical terms used in this policy clearly and concisely to facilitate your understanding.

Important Notice:

Please read this policy carefully and ensure you fully understand it before using, or continuing to use, our Products and Services. Make informed decisions in accordance with the guidelines outlined in this policy. If you do not agree with the content of this policy, our Products or Services may not function correctly or achieve their intended purpose. In such a case, you should immediately cease accessing and/or using our Products and Services.

By continuing to use our services after being made aware of this Privacy Policy, you acknowledge and agree to our processing of your personal information in accordance with this Privacy Policy.

This policy applies solely to information collected by us for the purpose of providing services to you through the Platform, and does not apply to information collected by third parties who access the Platform to provide you with their own products or services.

Table of Contents

1. Collection and Use of Personal Information
2. Sharing, Transfer, and Disclosure of Personal Information
3. Device Permission Invocation List
4. Storage and Protection of Personal Information
5. Managing Your Personal Information
6. Account Deletion Policy
7. Notice to California Residents

1. Collection and Use of Personal Information

We collect and use personal information that you voluntarily provide during the use of our services, or that is generated as a result of using our products and/or services, in accordance with applicable legal principles and solely for the purposes stated in this policy. If we intend to use your personal information for other purposes not specified in this policy, or to use previously collected information for a new purpose, we will notify you in a reasonable manner and obtain your explicit consent prior to such use. We will also limit the frequency with which we access your information to a reasonable and necessary extent.

1.1. Registration and Login

• 1.1.1. Mobile Phone/Email Registration: When you register and log in using a mobile phone number or email address, we collect your phone number or email address and related carrier information to provide you with a streamlined login experience.

• 1.1.2. Third-Party Account Registration: When you register for Hand using a third-party account (e.g., Facebook, Apple ID), you authorize us to access the user information (username and profile photo, as required) associated with that third-party account. You may choose whether or not to share other information (e.g., region, gender, contacts) from the third-party account. Declining to share such other information will not affect your use of the product and related services. The third-party platform's handling of your personal information is governed by its own privacy policy.

• 1.1.3. Information Modification: All information you choose to provide during registration can be modified after logging in.

• 1.1.4. Information Display: Upon successful account registration, your provided information will be displayed within the Platform.

1.2. Use of Our Platform and Services

When you use our Platform and Services, we automatically collect certain data, including your Open ID, Ad ID, IP address, device information code, device information series ID, Android ID, XID (an ID generated based on existing device information, model, manufacturer, Android ID, and time zone settings), registration time, login time, and usage records, such as the date and timestamp of actions. We also collect and store the following data:

• 1.2.1. User Profile Information: Information you provide when setting your username, profile photo, date of birth, gender, region, and mobile phone number within the app.

• 1.2.2. Installed Apps List: To facilitate content sharing to third-party platforms, we collect a list of your installed apps to establish connections with those apps.

• 1.2.3. Chat Services Data: If you use our chat services, we process and transmit messages between users. Offline messages are temporarily stored (typically for no more than 30 days) to ensure delivery when the recipient comes online. Stored messages are automatically deleted upon delivery.

• 1.2.4. Transaction Information: For transactions conducted through Google Play, the iOS App Store, or other third-party platforms (if applicable), we collect information necessary to facilitate the transaction and maintain transaction records (including Open ID, user information, fees, currency, purchased products, purchase history, IP address, transaction details, and device details such as operating system version, mobile phone model or device type, and internet connection).

• 1.2.5. In-App Feedback and Customer Service Information: When you use the in-app feedback or customer service function to report issues such as program errors, we collect information including your name, OpenID, device ID, app version, battery power, Wi-Fi signal strength, available device storage, network type, operating system version, browser type, platform, operator, country/region code, coupon details, email address, and any information you provide in the message. You may also choose to provide photos to illustrate errors.

1.3. Safe Operation

To ensure the secure operation of our software and services, we collect your device model, device name, device ID (including IMEI, IMSI, and Android ID), browser type and settings, language settings, operating system version, app version, network device hardware address, login IP address, network access method, network quality data, mobile network information (including operator name), and product version number. To protect your account from unauthorized access, we dynamically detect for abnormal login activity. We may re-access your device ID each time you switch or restart the app, but will limit the frequency of these accesses.

Our security and anti-cheating functions will: (i) analyze user device status to identify security risks and cheating; and (ii) detect whether your signature, picture, username, or chat history contains malicious information.

1.4. Customer Service

When you provide feedback or inquire about our platform or services, we may, for account and system security purposes, request you to provide personal information to verify your identity. Upon successful verification, we may collect information from your communications with us (including account information, order information, and picture/video/text information provided by you), your contact information, and records of your interactions with us, including online chat logs and phone recordings, to resolve your issue and improve our products and/or services. We may contact you by phone, text message, system message, or other appropriate means.

1.5. Instant Messaging

To ensure seamless instant messaging within Hand and timely delivery of personalized content, we will: (i) obtain and use your boot broadcast permission to start the Hand mobile client software or its affiliates; and (ii) use a third-party push messaging service to generate a unique ID for your device.

1.6. Technology Improvement

To train and improve our technology, including machine learning models and algorithms, we may use collected information in internal operations, such as troubleshooting, data analysis, testing, research, statistical, and survey purposes, and to solicit your feedback. To protect your data, we will use limited information that could be associated with you, and in some cases, we de-identify or aggregate information, or anonymize it so that it no longer identifies you.

1.7. Device Permission Invocation

During the provision of services, we may access certain device permissions. You can choose to disable some or all permissions in your device settings. The display and disabling of permissions may vary across devices. For details on device permission usage, please refer to the [Device Permission Invocation List].

1.8. Legal Compliance and Protection of Interests

To fulfill our legal obligations and, where necessary, to protect the public interest or the vital interests of users and others, we may use your data to help us prevent and respond to abuse, fraud, illegal activities, and other potentially harmful content.

1.9. Exceptions to Authorized Consent

In accordance with applicable laws and regulations, we may collect and use necessary personal information without your authorized consent in the following circumstances:

• 1.9.1. Legal Obligations: Information related to our performance of legal obligations.

• 1.9.2. National Security and Defense: Information directly related to national security and defense.

• 1.9.3. Public Safety and Health: Information directly related to public safety, public health, and major public interests.

• 1.9.4. Criminal Matters: Information directly related to criminal investigations, prosecutions, trials, and related matters.

• 1.9.5. Protection of Vital Interests: Information necessary to protect your or another individual's life, property, or other significant legal rights and interests when obtaining consent is difficult.

• 1.9.6. Publicly Available Information: Personal information you have made public.

• 1.9.7. Legally Disclosed Information: Personal information collected from legally and publicly disclosed information, such as lawful news reports, government information disclosures, and related channels.

• 1.9.8. Contractual Necessity: Information necessary under the online agreement or contract you have entered into with the platform.

• 1.9.9. Service Stability: Information necessary to maintain the secure and stable operation of our products and/or services, such as information used to detect and resolve product or service issues.

• 1.9.10. Other Legal Circumstances: Other circumstances as provided by laws and regulations.

2. Sharing, Transfer, and Disclosure of Personal Information

We engage other companies, agents, or contractors ("Service Providers") to perform services on our behalf or to assist us in providing services to you. These services may include marketing, advertising, communications, security, infrastructure and IT services, service customization, personalization and optimization, customer service, information analysis and enhancement (including analysis of user interactions with our service), and the processing and administration of consumer surveys.

2.1. Sharing with Third Parties, Including Service Providers

We authorize third parties, including Service Providers, to provide customer support and manage our communities only under the following conditions:

• 2.1.1. Explicit Consent: We have obtained your explicit consent in advance.

• 2.1.2. User-Initiated Sharing: The sharing is initiated by you.

• 2.1.3. Legal Requirements: The sharing is required by applicable laws and regulations or mandatory requirements of competent government authorities.

• 2.1.4. Sharing with Affiliates: Sharing with our affiliates is necessary. We may share your personal information with our affiliates, but only necessary information will be shared, and it will be subject to the purposes stated in this policy. Our affiliates are also bound by this policy and will implement the same security measures to protect your personal information.

• 2.1.5. Sharing with Business Partners: Sharing with business partners is necessary.

2.2. Sharing with Business Partners

You understand and acknowledge that, to provide you with more complete and high-quality products and services, we may authorize our business partners to provide certain services. In such cases, we may share some of your personal information with our partners to improve customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific, and explicit purposes, and only to the extent necessary to provide our services. We will conduct security assessments and processing on the output, flow, and use of information data to ensure data security. We will also exercise strict supervision and management over our partners. If we find that they are processing your personal information in violation of our agreements, we will immediately terminate our cooperation and pursue legal action.

Our current partners include the following types:

• 2.2.1. Cloud Service Providers: To provide services for global users, we use cloud service providers with robust privacy and data security protections, such as Alibaba Cloud.

• 2.2.2. Content Audit Service Providers: To ensure that user-posted content complies with applicable regulations, we may share such content with third-party content audit service providers.

• 2.2.3. Other Business Partners: Entities that engage us for promotion and advertising. You grant us the right to share de-identified user profiles (created using your information) with these partners to assist them with marketing or decision-making, improve ad effectiveness, and better understand user needs. We will not share any personally identifiable information without your consent.

• 2.2.4. Cooperative Third-Party SDK Providers: When you use third-party functions within Hand, we may access third-party Software Development Kits (SDKs) to enable those functions. We will restrict SDK service providers through agreements. However, these third-party SDK providers may collect your personal information. Their collection and processing of information are subject to their own privacy terms and are not covered by this policy. We recommend that you review the privacy policy of any third-party SDK service before using it. If you identify a risk with an SDK or similar apps, we suggest you immediately cease the relevant operations and contact us. See "Information Collection and Use of Third-Party SDK" for details.

• 2.2.5. Message Push Service Providers: To provide message push services, these providers may collect your push SDK version number, necessary device information, mobile phone status information, and network information to deliver potentially relevant content.

We disclose information about our service providers as follows:

• Google Analytics: Data analysis service. Guide to "Data safety": https://support.google.com/analytics/answer/11582702

• Firebase Crashlytics: Crash monitoring service. Guide to "Data safety": https://support.google.com/analytics/answer/11582702

• Facebook Android SDK: Login and sharing service. Guide to "Data safety": https://developers.facebook.com/terms/dfc_platform_terms/#privacypolicy

• AppsFlyer: Data analysis and marketing service. Guide to "Data safety": https://support.appsflyer.com/hc/en-us/articles/4417197430289-Google-safety-section-form

• Firebase Cloud Messaging: Message distribution service. Guide to "Data safety": https://firebase.google.com/docs/android/play-data-disclosure

• VolcEngine: Real-Time communication service. Guide to "Data safety": https://www.volcengine.com/docs/6504/166009

• Aliyun-OSS: Data storage service. Guide to "Data safety": https://terms.alicdn.com/legal-agreement/terms/privacy_policy_full/20240202100310511/20240202100310511.html?spm=a2c4g.11186623.0.0.49734b94WgQZpz

2.3. Participation in Activities and Surveys

When you choose to participate in activities and/or surveys organized by us, our affiliates, or third parties on the Platform, you may be required to provide your name, gender, mailing address, contact information, and bank account information. This is sensitive personal information. Refusal to provide this information may affect your participation in the activities and/or surveys but will not affect your use of other functions. We will only share this information with our affiliates or third parties with your consent to ensure a consistent experience.

2.4. User-Initiated Sharing

You may share your personal information or other information with third parties (including non-specific individuals) through the Platform. However, we are not responsible for the disclosure, use, or other related situations arising from your sharing.

2.5. Transfer

Transfer refers to the transfer of control over your personal information to another company, organization, or individual. We will not transfer your personal information to any other entity unless we obtain your explicit consent. Exceptions include:

• 2.5.1. Consent: We have obtained your consent in advance.

• 2.5.2. User-Initiated Transfer: The transfer is initiated by you.

• 2.5.3. Merger/Acquisition/Bankruptcy: A merger, acquisition, or bankruptcy liquidation of our company may involve the transfer of your personal information. In such cases, we will inform you of the situation and require the new entity to continue to be bound by this policy or obtain your explicit consent again.

• 2.5.4. Legal Requirements: Other circumstances as provided by laws and regulations.

2.6. Public Disclosure

Public disclosure is the act of releasing information to the public or to a non-specific group. We will not voluntarily disclose your personal information publicly, except:

• 2.6.1. Prize Winners/Penalty Notices: When announcing prize winners or penalty notices, we will disclose necessary information (appropriately de-identified).

• 2.6.2. Explicit Consent: We have obtained your explicit consent.

2.7. Exceptions to Authorized Consent for Sharing, Transfer, and Public Disclosure

In accordance with applicable laws and regulations, we may share, transfer, or publicly disclose your personal information without your prior authorized consent in the following circumstances:

• 2.7.1. Legal Obligations: Information related to our performance of legal obligations, including disclosure to competent authorities as required by law or mandatory judicial or administrative requirements. In such cases, we will require the requester to present valid legal documents and take security measures in accordance with laws and industry standards for the disclosed information.

• 2.7.2. National Security and Defense: Information directly related to national security and defense.

• 2.7.3. Public Safety and Health: Information directly related to public safety, public health, and major public interests.

• 2.7.4. Criminal Matters: Information directly related to criminal investigations, prosecutions, trials, and related matters.

• 2.7.5. Protection of Vital Interests: Information necessary to protect your or another individual's life, property, or other significant legal rights and interests when obtaining consent is difficult.

• 2.7.6. Publicly Available Information: Personal information you have made public.

• 2.7.7. Legally Disclosed Information: Personal information collected from legally and publicly disclosed information, such as lawful news reports, government information disclosures, and related channels.

• 2.7.8. Other Legal Circumstances: Other circumstances as provided by laws and regulations.

Please understand that, under current legal provisions and supervisory requirements, we are not required to separately notify you or obtain your consent for sharing or transferring de-identified personal information, provided that the recipient of the data cannot recover and re-identify the data subject.

3. Device Permission Invocation List

Device permission	Service function	Description of functional scenarios
Network access	Core service function	Reading and updating App content
Media file storage	Media file storage Core service function	Uploading any selected photo as a customized profile picture
Microphone	Core service function	Voice chat
Notification	Send notification	Pushing notifications
Read the clipboard	Convenient input	Convenient search operation

4. Storage and Protection of Personal Information

4.1. Data Storage Location

Your personal information will be processed on servers that may not be located in your jurisdiction. Our support, development, and other global teams have access to your information from locations outside your jurisdiction. Regardless of server location, we will implement appropriate safeguards to protect your rights in accordance with this Privacy Policy.

Our servers used for platform services are located in Frankfurt, Germany.

If your personal information is transferred across borders, we will inform you of the purpose and recipients of the transfer via system message or email and obtain your explicit consent. We will comply with applicable data protection laws and regulations and ensure that the recipient demonstrates adequate data protection capabilities.

4.2. Data Retention

We will retain your personal information for only as long as necessary and reasonably required for the purposes specified in this policy and as required by applicable laws and regulations. Upon expiration of this period, we will delete or anonymize your personal information. ("Anonymization" refers to the irreversible process of rendering personal information unidentifiable, such that the data subject cannot be re-identified. Anonymized information does not constitute personal information.)

In principle, we will promptly delete your personal information after the purpose of collection has been fulfilled and/or within the legally required retention period. However, we may retain your personal information even after you close your account or we cease providing services to you if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating, or abuse, or enforce this Policy or any other agreement we may have with users.

If we cease operations, we will promptly cease collecting your personal information, notify you of our cessation of operations via individual service notifications or public announcement, and delete or anonymize your personal information.

4.3. Data Security

To ensure the security of your personal information, we will implement industry-standard security measures to protect your personal information and minimize the risk of damage, misappropriation, unauthorized access, disclosure, or alteration. We will actively establish data classification and grading systems, data security management standards, and data security development standards to manage and regulate the storage and use of your personal information and ensure that only personal information relevant to our services is collected.

Your account is protected by security features. Please maintain the confidentiality of your account credentials. We will use commercially reasonable efforts, such as server backups and password encryption, to protect your information from loss, misuse, or alteration. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. To prevent security incidents, we have established a warning mechanism and emergency response plan in accordance with applicable laws and regulations. If a security incident occurs, we will notify you promptly via email, letter, phone, push notification, or other appropriate methods. If individual notification is impractical, we will issue a reasonable and effective public announcement. We will also proactively report personal information security incidents to regulatory authorities and cooperate fully with government and regulatory bodies.

5. Managing Your Personal Information

We are committed to protecting your rights related to your personal information. You may request that we cease using some or all of your data and withdraw your consent.

You have certain rights regarding the personal information we hold about you. Some of these rights apply only in specific circumstances (as detailed below). To protect your information, we may need to verify your identity before responding to any request to exercise your rights.

5.1. Access and Correction

You have the right to request access to the personal information we hold about you, how we use it, and with whom we share it. We may not be able to provide you with certain personal information if doing so would infringe upon another person's rights (e.g., if providing your personal information would reveal information about another individual).

You also have the right to correct your information if it is inaccurate or incomplete.

You can access and correct your personal information by logging into your account at any time.

If you wish us to correct personal information that you cannot correct through your account, please contact us.

6. Account Deletion Policy

Dear users, before you initiate the Hand account deletion process, please carefully review the following: Deleting your Hand account will result in the cessation of our high-quality and diversified products and services for that account, which may impact your ability to exercise certain post-deletion rights. Once your Hand account is deleted, it cannot be reactivated, and all associated information, including any content you have posted, will be irretrievable. Please consider this carefully before proceeding.

If, after careful consideration, you still wish to delete your Hand account, please read and fully understand this Hand Account Deletion Policy. By initiating the deletion process, you agree to be bound by the terms of this policy. If you wish to use our services again after deletion, you are welcome to re-register using other methods permitted by Hand. We also welcome your feedback regarding your experience with our products/services. Please contact us by email at support@yokuy.com so we can further improve our offerings.

6.1. Effects of Account Deletion

Deleting your Hand account will have the following consequences:

• 6.1.1. Account Inaccessibility: You will no longer be able to log in to or use this account (including using this account as a third-party account to log in to other products). You will not be able to access, use, or continue using Hand's related products and services through this account.

• 6.1.2. Data Deletion/Anonymization: All content, information, data, and records associated with your account within Hand's products and services will be deleted or anonymized, unless we are required to retain it as described in "Data Retention" within our Privacy Policy. You will not be able to retrieve, access, obtain, continue using, or recover this data, and you have no right to request its recovery (except as otherwise provided by laws and regulations or as required by regulatory authorities). This includes, but is not limited to:

o User information (such as profile picture, username) and linked information (such as third-party network platform accounts);

o Your personal information associated with this account (you will also no longer be entitled to your user rights as outlined in the Hand Privacy Policy, except as otherwise provided by laws and regulations);

o All other content, information, data, and records (such as your friends list, level, decorations, and virtual items).

• 6.1.3. Forfeiture of Rights and Interests: By applying for account deletion, you agree to forfeit any rights and interests accrued but not fully utilized during your use of Hand's products and services, as well as any future expected benefits. Upon deletion, all your rights and interests associated with this account will be cleared, including:

o All unexpired account-related rights, interests, and privileges;

o Virtual items purchased or recharged under your account;

o All your identity rights and interests linked to your account.

• 6.1.4. Account Non-Reactivation: Deleted Hand accounts cannot be reactivated. Even if you subsequently attempt to register a Hand account using the same third-party platform account, it will be treated as a new account. Therefore, we strongly recommend backing up any content you wish to retain before applying for deletion.

• 6.1.5. Agreement Termination: Upon deletion, the relevant user agreement and other agreements between you and us will be terminated (except for those explicitly agreed to survive termination or as otherwise stipulated by laws and regulations).

• 6.1.6. Other Consequences: Other consequences resulting from Hand account deletion.

6.2. Prerequisites for Account Deletion

Before applying for account deletion, please ensure that your Hand account meets the following criteria:

• 6.2.1. Account Registration: The account was registered by you through our official channels in accordance with the Hand Terms of Service and relevant platform specifications.

• 6.2.2. Outstanding Transactions: There are no outstanding or ongoing transactions associated with the account, including, but not limited to:

o No outstanding orders in the marketplace;

o No other outstanding transactions or unpaid orders/services.

• 6.2.3. Subscriptions: If the account has an "automatic renewal" subscription, please cancel it.

• 6.2.4. Other Requirements: Other requirements necessary to protect your account security and property rights.

6.3. How to Delete Your Hand Account

• 6.3.1. In-App Deletion: Log in to your account and initiate the deletion process through the in-app feedback mechanism.

• 6.3.2. Cooling-off Period: After initiating deletion, your account will enter a cooling-off period, typically equivalent to a fee settlement cycle (usually 30 days), starting from the initiation date. Hand will automatically complete the deletion if you do not revoke the initiation during this period. This operation is irreversible, and your data cannot be recovered after execution.

• 6.3.3. Additional Steps: You may need to take additional steps to fully delete your account, such as disassociating your third-party network accounts from the Platform. Users should also revoke the game's authorization on Facebook: Users need to go to their Facebook profile, then go to Settings & Privacy > Settings > Apps and Websites page; Select "Remove" application:

• 6.3.4. Policy Acceptance: This Hand Account Deletion Policy outlines the impact of account deletion on your rights and interests. Please read and fully understand it before proceeding with the deletion.

• 6.3.5. Identity Verification: To protect your account security and property rights, we will verify your identity (e.g., by verifying the mobile phone number or third-party account linked to the account) before processing the deletion request.

6.4. Termination of Account Deletion

• 6.4.1. Cooling-off Period Reversal: If less than 30 days have passed since you initiated the deletion, you can terminate the process and reactivate your account. After 30 days, your account and all associated information will be permanently deleted and irretrievable.

• 6.4.2. Cancellation Process: To cancel your account deletion:

o Log into your account within 30 days of initiating deletion.

You acknowledge and agree that even after your Hand account is deleted, you remain liable for any obligations or liabilities incurred prior to deletion, in accordance with applicable laws, regulations, agreements, and rules.

If you encounter any issues or have questions during the Hand account deletion process, please contact Hand customer service for assistance.

Any dispute arising out of or in connection with this policy, including any issues relating to the existence, validity or termination of this policy, shall be handled in accordance with the terms of the Hand Terms of Service.

7. Notice to California Residents

This CCPA Notice applies to California residents whose personal information is processed by us and who are covered by the California Consumer Privacy Act of 2018 (“CCPA”).

The CCPA provides California residents with specific rights regarding their personal information, including the rights to access, delete, correct, and opt-out of the sale or sharing of their personal information. These rights are not absolute and are subject to certain exceptions.

7.1. Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information from or about consumers, as defined in the CCPA:

• 7.1.1. Identifiers: Such as phone number, name, alias, username, IP address, mobile application store user ID, and email address.

• 7.1.2. Internet or Other Electronic Network Activity Information: Such as interactions with our website or app, log data, network type, and call history.

• 7.1.3. Audio, Electronic, Visual, or Similar Information: Such as profile picture/avatar, voice chat information, text/picture/video information, and other information you provide in messages.

• 7.1.4. Inferences: Drawn from any of the categories of personal information listed above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

• 7.1.5. Other Information Described in Section 1798.80(e): Such as nationality and gender (collected in a consumer context rather than an employer context).

• 7.1.6. Other Information Not Directly Within Listed Categories: Such as device ID, operating system type and version, device model, device type, client version number, language setting, battery power, Wi-Fi intensity, available device space, registration time, login time, records about your use of the services (e.g., date and timestamp of operation), your communication record with us (including online communication records and mobile phone recordings), and information related to third-party accounts you have linked to Hand.

7.2. Purposes of Collection

We collect personal information for the following purposes:

• 7.2.1. Hand Operation and Improvement: To operate, personalize, and improve Hand.

• 7.2.2. Communication: To communicate with consumers.

• 7.2.3. Marketing and Advertising: For marketing and advertising purposes.

• 7.2.4. Security and Verification: For security and verification purposes, including preventing and detecting fraudulent activity.

• 7.2.5. Legal Compliance: To comply with legal obligations.

• 7.2.6. Technical Issues: To address and remediate technical issues and bugs.

For more information about how we use each category of personal information, please see our Privacy Policy.

7.3. Categories of Sources of Personal Information

We collect personal information from the following categories of sources:

• 7.3.1. Directly from Consumers: Directly from consumers.

• 7.3.2. Automatic Collection: Automatically when you use our services.

• 7.3.3. Third Parties: From third parties, such as social media platforms and data analytics providers.

7.4. Categories of Third Parties With Whom We Share Personal Information

We may disclose your personal information to the following categories of third parties:

• 7.4.1. Service Providers: Service providers who perform services on our behalf, such as data analytics, marketing, and customer service.

• 7.4.2. Business Partners: Business partners who offer products or services that may be of interest to you.

• 7.4.3. Legal Authorities: Law enforcement or government agencies if required by law or legal process.

• 7.4.4. Other Parties: Other parties with your consent.

7.5. Sale or Sharing of Personal Information

In the past 12 months, we [have/have not] sold or shared personal information of California residents as “sale” and “sharing” are defined in the CCPA. We [do/do not] sell or share personal information for cross-context behavioral advertising.

7.6. Your Rights Under the CCPA

If you are a California resident, you have the following rights regarding your personal information:

• 7.6.1. Right to Know: You have the right to request, free of charge, that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information was collected, the purposes for collecting the personal information, the categories of third parties with whom we shared personal information, and whether we sold or shared your personal information.

• 7.6.2. Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

• 7.6.3. Right to Correct: You have the right to request that we correct inaccurate personal information.

• 7.6.4. Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale or sharing of your personal information.

• 7.6.5. Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

7.7. How to Exercise Your Rights

To exercise any of these rights, please contact us at email .

We will respond to your request within 45 days. We may extend this timeframe by an additional 45 days when reasonably necessary. We will inform you of any such extension within the first 45-day period.

We may require you to verify your identity before responding to your request.

Legal Terms